Minutes of the Proceedings of: 

“Have We Learned Anything from Katrina?”

Alliance for Response
Forum Update

Presented by the Cultural Emergency Management Team (CEMT)

Friday, December 16, 9:00-noon

Boston Public Library
700 Boylston Street
Rabb Lecture Hall
 


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CEMT Meeting Minutes

December 2005 Forum
Forum Agenda

Minutes of the Forum
Speaker Profiles
Speaker Contact Info

Program Committee




Welcome

The meeting started at 9:20, with BPL President Bernard Margolis welcoming everyone. He introduced the core members of CEMT: Arthur Beale, Museum of Fine Arts, Boston; J. Michael Comeau, Massachusetts Archives; Steve Dalton, Boston College; Lori Foley, Northeast Document Conservation Center; Bernard Margolis, Boston Public Library; Gregor Trinkaus-Randall, Massachusetts Board of Library Commissioners; and G. Fred Vanderschmidt, FEMA, Region I (not present at this meeting).
 

Mr. Margolis stated the intention of the meeting, which was to update everyone about Alliance for Response (an effort sponsored by Heritage Preservation to encourage collaboration and cooperation between the emergency management and cultural resources communities), but emphasized the need for involvement from audience members. He then introduced the meeting's moderator, Arthur Beale. Mr. Beale has been the “spark plug” to getting Boston cultural institutions involved in Boston's emergency response community.  He is currently “at the table” at the Boston Emergency Management Agency's Emergency Operations Center.  

“Disaster Recovery: Working within a Government System”  (PDF File)
Sara J. Wolf, Director
Northeast Museum Services Center

Ms. Wolfe started her presentation by saying that working in disaster recovery can be both a blessing and a curse; she came to this profession kicking and screaming in Sept. 2003 after Hurricane Isabelle, when a storm surge flooded the Visitor Center of the Jamestown unit of Colonial National Historical Park. 

Hurricane Isabelle:

  1. The hurricane made landfall on Sept. 18, 2003, and by Sept. 20, Northeast Museum Services was on the ground. There was no structure in place to deal with disasters, they just went. When they got there, the Incident Command team told them to “step away from the collections.” The recovery team didn’t return home until November.

Hurricane Ivan:

Ivan made landfall on Sept. 16, 2004. Since Isabelle, they had formed teams to respond; two teams were ready to go, but only one needed to respond. At Ft. Pickens, the entire collection building moved off of its foundation and turned over two or three times. When the responders got there, they were weeks behind the curve. Cultural resources were considered low priority. 

Lessons learned:

  • Need to integrate cultural resources concerns into the incident management structure.
  • Need to make disaster plans something more than a doorstop.
  • Need to convince those in power that it’s better to take action and be embarrassed if the storm doesn’t hit – trouble is, there’s money involved.
  • Need to know who to call when it hits (and it will!). It’s very difficult to locate resources when dealing with a disaster. Find resources first, worry about deploying them later.

Surprises:

  • The walkie-talkie feature of their cell phones worked when no other system did.
  • “Disaster kits” are not worth the money – high-density polyethylene boxes were exhausted within the first 15 minutes. Disaster companies that have scouted the area are there and have tied up resources. It is best to work with them.
  • Almost nobody responds to a disaster like you expect. Disaster recovery leaders have to be psychologists as well as responders.

Hurricane Katrina:

Making landfall on August 29, 2005, Katrina was a multiple-event hurricane. It caused more damage than anyone could have anticipated. It was unique because NPS responders couldn’t get to the National Park sites; they couldn't even get close. The closest they could get was Houston. There were no resources, not even a  place to camp. There were no disaster recovery companies available because FEMA had co-opted everybody. 

Interestingly, this was the first time that cultural resources were included in the Incident Command System for the response. Cultural resources were third on the list of what was important to recover; there were still people missing. Finally, four days after the  hurricane they were able to enter the New Orleans area from their base in Houston. They were allowed in only with a law enforcement escort, and Ms. Wolfe had to beg to go in to conduct an assessment. NPS didn’t have much damage; they were lucky, but still had to choose what to take and what to leave behind. Law enforcement agents removed them from the building after 45 minutes. They were able to remove the most valuable materials because they had the blueprints and knew where the collections were. 

Surprise lessons:

  • You can compare, but no two disasters are alike.
  • After the news cameras leave, it is very hard to maintain support for the longer-term recovery effort.
  • It’s expensive to prepare, but it is prohibitively expensive to recover – in excess of 11 million dollars.

What do we have to learn?

  • Keep collections out of the basement.
  • Make some hard decisions about the significance of items in the collection and have an evacuation plan.
  • Rehearse; and partner with someone outside of your “danger” zone. Find a partner that can take your precious items.
  • If you are going to respond, make sure you are in appropriate “condition” and can respond properly; people react in different ways to disasters.


“So Many Hurricanes, So Little Time” (PDF File 1) (PDF File 2)

Jane Long, Director
Heritage Emergency National Task Force 

The Heritage Emergency National Task Force was founded because cultural resources protection needs more than just one group; it calls for the formation of a community, like CEMT is doing. Knowing CEMT is an all-volunteer effort makes it that much more impressive. 

The Task Force was founded in 1995, and is sponsored by Heritage Preservation and FEMA. It consists of forty members, loosely aligned, because it too is a volunteer organization. The Emergency Response and Salvage Wheel is their most famous product. Heritage Preservation also prepared a report on the impact of 9/11 on the nation's cultural resources, called “Cataclysm and Challenge.” Cooperation has always been paramount, as has forming bonds across disciplines. This is how they ended up creating the Alliance for Response. Most of the disasters in museums, libraries, etc. are more localized. Alliance for Response was funded by the Fidelity Foundation, which began by sponsoring forums in: Boston, Cincinnati, Dallas, and New York. CEMT is a “flagship” group that evolved from Alliance for Response, and Boston is the only city with a seat at the city-level emergency operations center. 

A cultural resource curriculum will be introduced into the FEMA training for firemen, policemen, first responders, etc. They will learn why cultural organizations are “special” and perhaps more dangerous, with many collections containing potentially toxic substances such as lead and asbestos. 

The government office of emergency services in California is funding four Alliance for Response forums there, and cultural institutions have already signed up to host meetings. It is hoped that other states will sign up to do the same. The Task Force, concerned about the response to Katrina and other hurricanes this year, has been facilitating communication between organizations and hosted conference calls. These calls have served to assess needs, identify resources, and remind people that it’s very important to communicate with people at the local level. “Before and After Disasters” was put on Heritage Preservation's website before it was published (http://www.heritagepreservation.org/PDFS/Disaster.pdf), and over 8,000 copies were downloaded in the days after Katrina.

Issues with Katrina, 9/11, and other disasters:

  1. Displacement of family and friends, and long-lasting shock
  2. Overlapping state, local jurisdictions
  3. Severe damage to buildings and infrastructure
  4. Missing and inadequate records
  5. Access to collections, sometimes delayed for weeks or months
  6. General economic hardship and layoffs – business continuity issues
  7. Location, location, location – where you store art and artifacts is very important
  8. Even small preparedness steps helped; The Historic New Orleans Collection, for example, had moved some of their collections out of the way, had phone tree
  9. External connections helped

Is this likely to happen again? The answer is yes. Forecasters predict that the cycle of heightened hurricane activity should last another ten years. Always say, “not if but when.” We all know well that all sorts of “garden variety” disasters happen. 

Heritage Health Index
The Heritage Health Index, a survey recently released by Heritage Preservation includes a series of questions about emergency management and cultural institutions. Primary questions included: How many institutions had emergency plans with staff trained to carry it out? About 80% said no. This number accounts for both large and small institutions. The survey also asked institutions if they store copies of collections records  off site. 40% of small institutions said they did not, which means in the case of a disaster at their institution, both collections and evidential records may be lost. When we take all of these together, we realize that disasters are likely, and you need to be prepared.

  1. It is important to think about planning; join CEMT.
  2. Work with people outside of your institution.
  3. The time is now to prepare; so many hurricanes and so little time.

“Protecting our Commonwealth’s Cultural Heritage” (PDF File)
Peter Judge, Public Information Officer 
Massachusetts Emergency Management Agency (MEM
A)
 

In response to the question, have we learned anything? – We are further along than many other parts of the country. 

MEMA recognizes the importance of cultural resources and has been working with many of them for over a decade. MEMA:

  • Coordinates resources
  • Develops plans for effective response
  • Trains emergency personnel
  • Provides information
  • Assists in recovery efforts
  • Provides support and planning in mitigation activities

On a day-to-day basis, MEMA has no assets, but when a disaster strikes, it owns all the assets and is responsible for those assets during a disaster. The Mass. Comprehensive Emergency Management Plan:

  • Establishes framework for integrated response & recovery actions
  • Establishes policies, strategies, assumptions, and mechanisms

The Massachusetts Emergency Management Team:

  • Has liaisons from scores of federal, state, regional, local, public, private and volunteer agencies & organizations.
  • Supports local communities when they cannot handle an event themselves.

State Inter-agency Hazard Mitigation Committee:

  • Members from federal, state, regional & private sector agencies
  • Identifies & addresses statewide issues, policies, & projects
  • Reviews & approves the State Plan and local projects

Key members have been the Massachusetts Historical Commission and the Massachusetts Board of Library Commissioners. 

Importance of disaster planning:

  • Develop a team
  • Analyze capabilities & possible hazards, both internal and external
  • Self examination
  • Risk analysis – historical perspective as well as geographic perspective; what materials are produced or stored, and what safety issues need to be considered. We can’t prepare for everything, and have to guess at what might happen.

Elements of Emergency Management:

  • Direction & control
  • Communications
  • Life safety
  • Property protection     
  • Community outreach
  • Recovery and restoration
  • Administration & logistics

Emergency Response Procedures:

  • Assessment of situation
  • Protection of employees
  • Protection of assets
  • Special situations

Incident Command System (ICS) provides:

  • Clear chain of command
  • Safe operations

MEMA offers a course in ICS. 

Disaster Planning Involves:

  • Protection of health & safety
  • Good communication
  • Recovery & restoration of operations – keep people employed and keep organizations running. It's good to meet with vendors ahead of time and talk to your insurance company.
  • Continuity of management
  • Maintain records
  • Mutual aid

In a disaster situation, you want to achieve COOP (Continuity of Operations) and COOG  (Continuity of Government). You need to tell employees how you'll notify them and how and when to return to work. Support documents are key: call lists, site maps, mutual agreements with vendors or organizations. Emergency Management Assistance Compact  (EMAC) allows people to send assistance to other states. 

Your disaster plan should be practiced, using tabletop exercises, and it should be distributed to all who need it. Proper implementation of the plan means going through steps of practice, update, etc. It should be a living document. Good planning can be the key to your institution's survival.
 

“CEMT Initiatives and dPlan” (PDF File)
Lori Foley, Director of Field Service
Northeast Document Conservation Center 

At the Alliance for Response meeting in November 2003, the afternoon session was devoted to the discussion of 4 broad topics:

  • Developing and disseminating information resources for the community
  • Incorporating cultural and historic resources in local plans
  • Building cultural heritage response and recovery teams
  • Sharing emergency supplies and trained personnel

CEMT has been holding monthly meetings since 2004, with the ultimate goal of improving mitigation, response, and recovery efforts from both manmade and natural disasters that affect cultural resources. Cultural heritage organizations and emergency management agencies must work together in all areas of disaster planning, and Ms. Foley invited everyone to join CEMT in creating a model for the protection of Boston’s rich cultural heritage. 

CEMT’s initiatives are:

  1. The formation of a specialized disaster response team of about 25 conservators and preservation specialists who could be called upon to respond to a disaster affecting any cultural asset in the greater Boston area. The response team would be called the Disaster Cultural Assistance Team, or DCAT, in keeping with the team structure established through the Incident Command System (ICS).
  2. Training for DCAT members to work in conjunction with first responders and emergency management professionals, not in conflict with them. DCAT members would need to learn how to function under ICS and how to deal with various disaster situations.
  3. Training for emergency management professionals and first responders to learn the language and special requirements demanded by cultural collections, some of which are extremely fragile, most of which are extremely valuable.
  4. To conduct surveys and site visits of cultural properties and resources to assist in the development or improvement of institutional disaster plans. Resulting reports would recommend:
  • Ways that an institution can prevent emergencies from happening,

  • Ways to prepare for what cannot be prevent, and

  • Ways to improve existing disaster plans.

  • CEMT also intends to create an inventory of all cultural resources in the greater Boston area.

CEMT also intends to create an inventory of all cultural resources in the greater Boston area.

  1. To provide encouragement and expert support to any cultural institution for the creation – and maintenance – of a disaster plan.

To accomplish these goals, funding sources will need to be identified and tapped. 

Ms. Foley then described dPlan, a free, online disaster-planning tool created by the Northeast Document Conservation Center and the Massachusetts Board of Library Commissioners with funding from the Institute of Museum and Library Services and the National Center for Preservation Technology and Training. dPlan takes the hassles out of creating, maintaining, and updating an institutional disaster plan with such features as:   

  • A fill-in-the-blank template that ensures all pertinent information is gathered.

  • Automatic e-mail reminders that are sent every 6 months to remind the institution to review and update the plan.

  • A suppliers list that is updated by NEDCC annually to make updating as hassle-free as possible.

The latest version of dPlan will available to all Massachusetts institutions early next year. 


“Protecting the Commonwealth’s Public Records”
Alan Cote, First Deputy Secretary and Supervisor of Public Records
Office of the Secretary of the Commonwealth 

As the Secretary of Public Records, Mr. Cote oversees public records throughout the Commonwealth. Massachusetts has a unique public records law. Many are available by request, and the hope is to eventually have them available online. 

Access to public records is a cornerstone of democracy and one of the essential elements in understanding government and holding it accountable. Security and long-term preservation of the Commonwealth's permanent public records are primary functions of the Archives. As custodians of the public trust, a comprehensive strategic approach to disaster assessment and mitigation is an integral part of the Archives’ mission. Imagine trying to prove you own your own house if the Registry of Deeds were gone.  

Since first assuming office, Secretary Galvin has had a strong commitment to statewide disaster preparedness and response. The inclusion of a cultural component addresses a specific need long neglected in existing emergency plans. As the custodian of the Commonwealth's public records and head of the State Historical Commission, the Secretary recognizes the State’s compelling interest in the formation of such a cultural annex to emergency preparedness, realizes its benefits, and supports the proactive efforts of the CEMT initiatives fully.  

To benefit from our effort, all must participate, and all in attendance are encouraged to join CEMT and commit to its efforts.  
 

“Moving Forward”  
Bernard Margolis, President
Boston Public Library  

Mr. Margolis wrapped up the forum by encouraging everyone to participate at some level in CEMT’s activities. He reviewed the activities on the sign-up sheet, and emphasized the need to get more people around the table if CEMT is to accomplish its ambitious goals. It’s not if a disaster will strike, it’s when. Only by working together can we protect Boston’s unique cultural resources from disaster.


Last Updated: 2/24/06