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Contact Us

We encourage clients to make an appointment to ensure that we do not overbook our consultation rooms. Alternatively, if you prefer to minimize contact with others, you may ship your materials to us and request us to consult with you about your conservation treatment and digitization needs by phone, video chat, or email. For local clients who prefer to drop off their materials, we will continue to offer Curbside Service, which you can access here.


Monday-Friday, 8:30 AM to 4:30 PM

The Center will be closed in observance of the following 2024 holidays:
Apr 15th - Patriots' Day
May 27th - Memorial Day
Jun 19th - Juneteenth
Jul 4th - Independence Day
Sept 2nd - Labor Day
Oct 14th - Indigenous Peoples' Day
Nov 28-29th - Thanksgiving
Dec 24-25th - Christmas
Jan 1st - New Year's Day


Northeast Document Conservation Center
100 Brickstone Square, 4th floor
Andover, MA 01810-1494


(978) 470-1010


See our staff list for emails by department.
For general questions, please send us a message through the general mailbox.

Curbside Service Procedures

For clients who prefer to minimize contact with others, NEDCC offers curbside service for the delivery and retrieval of conservation, digital imaging and audio preservation projects.  

Learn More about NEDCC's Curbside Service 


Directions to NEDCC


Clients or those requiring handicap access may park in the Reserved Visitor Parking spaces posted for Northeast Document Conservation Center (A-Lot, spaces A27 through A29) located to the left of the Route 133 entrance of Building 100. For all-day workshops or large tour groups, please proceed to Parking Lot B, or the large parking lot off York Street behind the Brickstone Square complex.

NEDCC is located on the fourth floor of Building 100, the first of the two largest buildings closest to Route 133. Enter on the street-side of the building if you have parked in front. When walking from the back parking lot, you may enter through the courtyard between Buildings 100 and 200, and enter through the second door on your right.

Local Accommodations

Shipping / Transporting Your Materials

If you are shipping an item to NEDCC, review our recommended Packing and Shipping Paper Artifacts or the Packing and Shipping Audio Media instructions. 

If you require loading dock access, please refer to the map above for directions to loading dock 5 on the Route 133 side of Building 100.

NEDCC offers courier services on a negotiated basis for clients in the northeast corridor of the US. Learn More about NEDCC’s Courier Services.


Learn more about the experience, expertise, and qualifications of the NEDCC staff. 


If you have a specific question about the preservation or conservation of a paper item or collection, you may submit your question to a preservation specialist at no charge. You will receive an email response.

Getting Started

Visit the “Working With NEDCC” section for information about obtaining a proposal.