Telephone Assistance
On-Site Assistance
Online Resources
dplan|artsreadY
TELEPHONE ASSISTANCE
24/7 Collections Emergency Hotline: 1-855-245-8303
NEDCC staff members are available 24/7 to provide telephone advice to institutions and individuals handling collection-related disasters. Information provided includes advice on drying wet collections and dealing with damage from fire, pests, and mold. This service does not include on-site assistance.
National Heritage Responders: 1-202-661-8068
The American Institute for Conservation’s National Heritage Responders (NHR) is a highly skilled team of conservators and other collections care professionals with expertise in emergency response. NHR members provide advice and on-site response to institutions via the hotline number listed above. All assistance provided by the NHR is free. Less urgent questions can also be answered by emailing [email protected]. Individuals and the general public should email [email protected] for advice.
On-site Assistance
Disaster Recovery Service Providers
Some disasters — such as those involving contaminated water or large mold outbreaks — are too large or complex for an institution or individual to handle alone. In these instances, NEDCC recommends working with a disaster remediation company experienced in handling cultural heritage collections. The following companies have expertise in this area and can be reached around the clock:
Belfor 800-856-3333
BMS Cat 877-730-1948
Polygon 800-422-6379
Massachusetts Board of Library Commissioners: 1-800-952-7403, x236
For Massachusetts public libraries only. MBLC staff is available to provide information, advice, and assessment either by telephone or on-site visit.
National Heritage Responders: 1-202-661-8068
The American Institute for Conservation’s National Heritage Responders (NHR) is a highly skilled team of conservators and other collections care professionals with expertise in emergency response. NHR members are available to provide advice to individuals as well as advice and on-site response to institutions. (NHR members do not normally provide on-site assistance to individuals, although it may be possible to do so in conjunction with other collections in an affected region.) All assistance provided by the NHR is free.
Online Resources
Disaster Response and Recovery
Preparedness Resources
dPlan|ArtsReady
"Manage your disaster readiness at dplan.org"
A comprehensive online tool for disaster preparedness and response, designed with arts and cultural organizations in mind. The tool includes resources for response and recovery, guided risk assessments, storage for critical files, easy access online and via mobile phone, and affordable annual subscription rates.
NEDCC is grateful for support from the National Endowment for the Humanities for its collections emergency hotline, training programs, outreach activities, and web resources.
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(Any views, findings, conclusions or recommendations expressed in these resources do not necessarily represent those of the National Endowment for the Humanities.)
